Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at alphaandbetakids@gmail.com. Please do not return any item without contacting us first, we will provide return instructions after the request is approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alphaandbetakids@gmail.com.
Damages and issues
Please inspect your order when you receive it. If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can review the issue and help resolve it.
Exceptions / Non-Returnable Items
We want you to be happy with your purchase. However, some items may not be eligible for return, including:
- Items that have been used, washed, damaged after delivery, or are not in their original condition and packaging.
- Personalized or custom-made items.
- Products marked as non-returnable on the product page.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We'll work with you to find the best solution, which may include a replacement, refund, or exchange depending on the situation.
If you're unsure whether your item qualifies for a return, simply contact us before sending it back. Our team is always happy to help.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alphaandbetakids@gmail.com